Wire Mesh FAQs for Products, Costs & Shipping – TWP Inc.

(11) Shipping & Delivery

TWP typically processes and ships orders quickly once they're ready, but delivery time depends on the shipping method you choose and your location. Smaller orders usually ship via FedEx and larger orders by freight carrier after processing at the Berkeley, California facility. Transit time after shipment varies based on the carrier service and destination. TWP does not guarantee exact delivery dates and cannot refund shipping for late delivery.

Yes. In addition to standard shipping options, TWP can accommodate expedited shipping requests such as faster parcel services or priority carrier options when available. If you need your order sooner than standard transit times allow, contact TWP by phone or email to discuss expedited options and any additional charges that may apply.

When your order arrives, inspect the shipment immediately. If you see any external damage, accept it only after the carrier notes the damage on the delivery receipt. Then request an inspection by the carrier. If you find damage or shortage after opening, you must also request a carrier inspection within 15 days of delivery to preserve your right to file a claim.

A lift-gate is a device used to raise and lower items from ground level to the level of a tractor trailer. Freight companies deliver items on a tractor trailer which is approx 56 inches above the ground. These trailers are designed to load and unload at a loading dock or with a fork-lift. If your delivery location does not have a loading dock or fork-lift then you need a lift-gate. *Orders that are incorrectly processed with commercial address delivery to a location that does not meet the criteria for a commercial address as determined by the freight carrier may be subject to additional delivery... Read more

Orders with multiple items or rolls weighing less than 150 lbs each can be shipped in separate boxes via FedEx Parcel. In these cases, both FedEx Parcel and LTL freight options will appear at checkout.

Your shipping cost may vary depending on whether your address is residential or commercial, and one option (FedEx Ground or LTL Truck) may be more cost-effective than the other.

All of the following are considered residential addresses:A home or private residence Business operating out of a home Business that does not have a loading dock or fork-lift to unload the freight shipment and requires liftgate serviceA residential delivery includes liftgate service. *Orders that are incorrectly processed with commercial address delivery to a location that does not meet the criteria for a commercial address as determined by the freight carrier will be subject to additional delivery... Read more
Commercial addresses are those defined by the freight carrier as commercial sites. Typically these addresses are zoned as commercial real estate. Commercial address delivery charge does not include liftgate service; the destination address must either have a loading dock, or a fork-lift to unload the shipment. Please note: The fact that a business is being operated from a location does not qualify it as a commercial address. Any business being operated from a home, apartment, or other dwelling where people live on the premises is considered to be a residential address. *Orders that are incorrectly processed with commercial address delivery to a location that does not meet the criteria for a commercial address as determined by the freight carrier will be subject to additional delivery... Read more
We usually ship using FedEx for shipping packages up to 150 lbs. For shipments of items over 150 lbs we use Old Dominion for delivery to residential addresses, and FedEx Freight for delivery to commercial addresses. We have daily FedEx and UPS pickups. See explanations below for each shipping option. Note: Business days are Monday – Friday. FedEx Parcel (for packages less than 150 lbs). Can be shipped to both residential and commercial addresses.Ground – transit time 5-7 business days (depending on location) Express Saver – transit time 3 business days 2 Day – transit time 2 business days Standard Overnight – Next business day delivery to most U.S. cities by 3:00 pm Priority Overnight – Next business day delivery to most U.S. cities by 10:30 amIn Store Pick Up:Pick up at TWP location at 2831 10th St. Berkeley, CA 94710. If this option is selected, we will notify you by phone or email when your order is ready for pickup.Use My Shipping Account:If you have a UPS or FedEx account that you would like us to bill for the shipping charges. You will be prompted to select the shipping method, shipping service, and enter your account number on the first page of the checkout.LTL Truck Commercial Address:Shipping via FedEx Freight for items over 150 lbs shipping to a commercial address only (does not include liftgate service).LTL Truck Residential Address:Shipping via Old Dominion for items over 150 lbs shipping to a residential address (includes liftgate service).USPS (for samples only):Priority Mail – 1 to 3 business days within the... Read more

It's possible, but we must get your order no later than 10:00 am Pacific Time. Please contact our office if you have any urgent requirements or questions regarding delivery and processing times.

Your orders will ship out of Berkeley, California 94710.

Yes. TWP offers "Blind Ship" services where meshes and packaging are labeled generically so your customer won't see TWP as the source. Please indicate if you require this service at the time of order. Extra charges may apply.